Important information

Please note that the above returns portal is only available for the following countries:  Finland, Sweden, Norway, Austria, Belgium, Germany, Ireland and Poland.

Customers from any other EU countries can use our return portal here

For other countries please refer to: https://exercere.com/pages/delivery-and-returns

Step 1:

Log in to the return portal using the button below with your email and order number.

Step 2:

Select the items you wish to return and specify the reason for return. 

Step 3:

Confirm whether you would like a refund.

Step 4:

Click "Return Item". Your return is now registered. Attach the return label to the package and drop it off at your nearest GLS parcel shop.

Complaints

Is it a complaint? Contact customer service at contact@exercere.com with your order number, as well as a photo and description of the issue. We will review your complaint as soon as possible.